Customer Experience Advocate - German
Sure Candidate
Munster, Limerick
We have just partnered with a unique multi-national premium technical support company who are opening a new EMEA support centre in Limerick. The company are looking for people who are true techies at heart with a strong interest in the area of IOT (Internet of Things) / connected living to provide support to product support for one of their largest Clients. If you are looking for a position that can offer you real career progression within a people focused work environment then you should not let this position pass you by. Responsibilities of the Customer Experience Advocate Fluent German: This position will be part of a team specifically responsible for supporting German and English speaking users by helping them to resolve customer issues through direct communication by phone, email, chat and social channels. Perform basic to complex troubleshooting of Clients products: Hardware, software, home networks, and cloud processing. Escalate advanced issues through the necessary channels. Resolve customer issues regarding order status and warranty replacements. Promote and inform customers about our online self-help materials. Communicate urgent customer issues to engineering and Product teams. Demonstrating a passion for delivering outstanding customer support, and understanding the value of creating meaningful relationships. Experience required for this position: 2+ years’ experience solving problems in a customer-facing environment. Hardware and software troubleshooting is a plus. Excellent written and verbal communication skills in German and English. An additional language European French, Spanish, Dutch or Italian fluency is a plus. A process driven mind-set; you can identify issues of all kinds and offer solid solutions. Familiarity with both Android and iOS environments. A flexible schedule; weekend and holiday work is required. Demonstrated experience using and troubleshooting Internet of Things devices is an advantage. Contact. To apply for this position or to discuss it in confidence please contact Matthew Duane Rice jobs@surecandidate.ie. This job originally appeared on RecruitIreland.com.
2766 days ago