Multilingual IT Tech Support Specialist

Optel Group

Limerick

IT Technical Support. Are you an experienced German or French speaking IT Technical Support professional who is seeking a new challenge with a company that believes in creating products that service the Pharmaceutical industry helping to create a better world. About Optel. Now a Certified B Corporation, OPTEL is a leading multinational provider of traceability systems, and its mission is to use its innovative technologies to create a better world through responsible capitalism. The company’s renowned solutions ensure the quality of consumer health products and help stop counterfeiting of pharmaceuticals and medical devices throughout the world. OPTEL is also adapting its technologies to create efficiencies in various other sectors - from health-related industries to smart manufacturing and more, all can benefit from global traceability. OPTEL’s expertise will allow diverse industries to measure, inspect, control and track a variety of elements to improve quality and make better use of resources. IT Technical Support Specialist: German or French. Under the direction of the Integration and Service Manager, the Technical Support Specialist will manage customer calls and will perform service calls follow-ups engaging our customer’s at all times keeping stakeholders informed until issues are resolved. RESPONSIBILITIES. Professional handling of every service request. Telephone and email support. Perform customers’ requests management while maintaining support quotas. Understand and assess customer-reported issues to determine prioritisation. Serve as an internal knowledge resource for other members of the organisation. Analyse and validate issues. Act as liaison between customers and internal resources. Manage and ensure documentation of service calls are completed. Contribute to technical support processes. Service call project management. Sales and quotations. On-site Service. Work with a 24/7 Global Technical support team. Performing a follow-up of the pieces used during the integration of the repair of systems. PROFESSIONAL REQUIREMENTS. Must hold a 3rd Level Qualification in Electrical, Electronic, Mechatronics ,Computer Science. Minimum 2-3 years’ experience within a Field Service Technical role. Fluency in German or French languages (as well as English) essential. Good written and spoken English language skills for those representatives for whom English is not the mother language. Excellent troubleshooting skills. Willingness and availability to travel on company business if required. SKILLS. Ability to work well with all levels of management and staff. Highly organised, flexible to frequently changing customer demands, Detail oriented with the ability to juggle multiple priorities simultaneously. Act as liaison between customers and internal resources. Strong Computer skills – Competency with MS Office suite. XML experience and active directory essential. Scripting & SAP experience advantageous. Optel is a collective group of business units using common technologies, mainly in the area’s of optics, electronics, computer science and robotics. Each of these units develop solutions and services such as inspection, serialization, traceability and engineering for various industries, including the pharmaceutical field, in order to solve real and important problems and therefore contribute to creating a better world. Optel Group offers a competitive remuneration package and a pleasant work environment. Every employee receives a complete tailored training. We promote professional development, innovation and leadership. As a company with a strong growth, Optel Group always has plenty of challenges to offer. Benefits include: Competitive Salary, Flexible Working Hours, Pension, Life Assurance, Salary Protection Scheme, Healthcare Insurance & Well-Being Program, Company Bonus (Depending on Company performance), Referral Program, Gym Discount, Active Sports & Social Club, and Opportunity to travel. Optel Group is an equal opportunities employer. This job originally appeared on RecruitIreland.com.

2494 days ago