Senior Technical Support Engineer
Harmonics Recruitment
Clare, Limerick
A Senior Technical Support Engineer is required for a busy telecoms company based in Co. Limerick. This is a full time, permanent position and has an excellent salary and benefits package on offer. This position willbe responsible forproviding post-sales, first-line technical assistance by phone and email as well as universal EdgeQAM and intelligent video processing solutions for broadcast and unicast services to customer base during the day shift. Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Responsibilities. Answer the customer support line. Respond to customer support email. Enter data in a web-based ticketing system (Salesforce. Resolve technical problems over the telephone and via email. Configure customer systems. Replicate customer problems in lab environment. Enter commands and observing system response to verify correct operation and detect errors. Update technical documentation. Education and Qualifications. Strong Cable Modem Termination System (CMTS) experience preferred. Bachelor’s degree in computer science, network administration or related field. 7-10 years of related experience or equivalent combination of both. Prior tier-2 & tier-3 support or escalation experience in a telecom/networking products environment required. Proficient in IP computer networking, and has the ability to configure and/or replicate customer problems. Requires excellent communication skills (oral and written. Ability to understand and prioritize technical problems. Works with development team to resolve customer hardware and software issues. Produces clear documentation of issues and resolutions for web-based Salesforce.com ticketing system. Experience with web-based applications and cable broadband services preferred. Able to run scripts in UNIX a plus. For more information on this position or any other technical position please contact Melissa Foley on 061 336136. This job originally appeared on RecruitIreland.com.
2467 days ago