Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The role of Customer Relations (CR) Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer's recovery and retention. You will handle various complex customer's issues, will work closely and communicate effectively with different departments to ensure a successful resolution of each case as well as delivering best-in-class customer experience.

Key Qualifications:
oPassionate about solving customers' issues in an efficient and effective manner and committed to keep Apple customers Apple customers.
oDemonstrated willingness to help and assist customers effectively, to resolve their issues fully and to enrich their experience wholly
oStrong communication skills
oSuperior interpersonal skills
oOrganisational skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
oActive listening skills
oNegotiation skills
oOutstanding and consistent follow through until full resolution is obtained and customer's experience is fully addressed
oExcellent problem solving skills
oAble to make sound judgments, understanding and balancing the needs of the customer as well as the needs of the company.
oBe detailed and thorough
oBe analytical while being able to look at the whole picture (see the wood for the trees)
oBe curious and self motivated
oBe target oriented
oBe able to multitask
oFlexible-willing to take on additional tasks and assist in the execution of new projects
oResourceful
oAutonomous and requires little supervision
oBe fluent in English French

Description:
You will represent Apple as the company's highest escalation point with the ultimate scope of restoring and strengthening customer's loyalty and faith in Apple as a whole.
You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer's needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed

Additional Requirements:
Ideally 2 years, but a minimum of 6-month experience in a customer facing role, providing effective customer focused solutions.
Ideally previous contact centre experience
High level of computer literacy