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View Cache (Job ID 13850110)
Employer Staffline Recruitment
Job Title German Or French Technical Support
Description

Job Description German or French and English Required for Help Desk Technical Support

The over-riding objective of the position is to resolve technical support issues in a European inbound customer service environment and to enhance our customers’ experience by always exceeding their expectations.

Main Responsibilities:

Provide post-sales telephone and email support to the clients, customers and partners.



  • Responsible for answering incoming telephone calls and emails and prioritising customers
support needs.



  • Provide 1st and 2nd level support on the clients’ software and hardware.
  • Resolve technical support issues and provide customers with a solution, via troubleshooting techniques.
  • Escalate technical issues as required.
  • Complete documentation and follow up on all commitments and customer details.
  • Adhere to the technical support policies and processes.
  • Test customers hardware in house and keep up to date with known technical issues
  • Other duties to be assigned as required


Skills/Experience/Qualifications



  • Fluency required in English and German or Frenchwith excellent written skills in each of these languages.
  • Third level qualification in technical or IT related discipline desirable but not essential.
  • Previous customer service experience required.
  • Previous Technical Support or IT environment experience desirable, preferably in software and hardware environments.
  • Working knowledge of major operating systems (Microsoft) essential.
Working knowledge of MS Office applications essential.



  • Demonstrate flexibility and an ability to learn quickly.
  • Good problem solving abilities and aptitude to understand and explain technical information.
  • Ability to work towards individual and team targets.
  • Excellent interpersonal, communications and time management skills.
  • Ability to work on own initiative but also as part of a team.
  • Ability to develop and maintain customer rapport.
  • Good verbal and written communication skills are required

This job originally appeared on RecruitIreland.com
Location Limerick/Shannon, Limerick
Date Added 6 days ago
Apply Link
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