Customer Service-French/German/Swedish
CPL
Limerick
Our client based in Limerick is currently seeking to recruit a number of Multilingual speakers - French/German/Dutch for contractcustomer support rep positions. You will provide a professional, friendly and efficient service to customers and company's Sales teams throughout Europe. Input customer orders to the company's order-entry system and provide timely and accurate responses to customer queries. Reporting to: Customer Support Team Leader. Your Responsibilities: • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements. • Process all queries within department guidelines through relevant company systems. • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible. • Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service to all customers. • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required. • Maintain and update customer data as required. • Process customer feedback and product complaints through relevant company systems and within the required timelines. • Work with Medical Sales Teams, Field Based Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route. • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required. If you have the below then we would love to hear from you! • Previous experience in a multi-national customer service environment advantageous. • Fluency in French/German/French/Swedish (as well as English - written and spoken. • Availability and willingness to work outside of regular hours if required. Please contact me on 091 507 512 or santa@cpl.ie to discuss this role in more detail or to ask any further questions! This job originally appeared on RecruitIreland.com.
2288 days ago